Getting support

Last updated 3 months ago

How to get Sensei Support

Premium Subscription Support

https://support.sunnyvalley.io

Premium Support provides access to Sunny Valley Service Desk. Through SVN Service Desk, you can do self service and discover helpful information or create support tickets, which gets taken care by SVN engineers with a higher priority and - with the related support option - a Service Level Agreement (SLA).

To access Sunny Valley Service Desk, follow this URL: https://support.sunnyvalley.io

When you buy a Sensei subscription, you are automatically entitled to Premium Subscription Basic Support. Basic support enables you to create tickets and get direct help from Sunny Valley Networks engineers.

Please note that Basic Support does not provide response time guarantees. If you're looking for more advanced support options backed by a SLA, you can always request it from our partners. If you've purchased Sensei Subscription through one of our channel partners, they have several support options available that are tailored to your specific needs.

Freemium Support

Forum, Gitlab and e-mail are three methods from which you can get help. We recommend the OPNsense forum and Gitlab.

Also do not forget to connect with our Social Media Accounts:

Twitter: @sunnyvalley Youtube Sunny Valley Blog

OPNsense Forum

There is an active discussion about Sensei on OPNsense forum. The related thread is under Development and Code Review section. Look for the topic "Sensei on OPNsense Application based filtering".

Or simply click here to reach the related thread:

Sensei on OPNsense Forum

Gitlab

E-mail

Just shoot an e-mail to sensei -at- sunnyvalley.io, and we'll be happy to help you.

Support Options for Channel Partners

Sunny Valley Networks provides Tier 3 Support Options for Sensei Channel Partners. To learn more about them, please contact sensei-partnership -at- sunnyvalley.io .